Patients and visitors

Spectrum Health Big Rapids Hospital is easy to find. We’re just two blocks northeast of the Ferris State University campus, next to River Street Park and Brutus Dog Park.

Patient and family information

We’re here to guide you through your health care experience. Visit our patient and family resources section to find tools and information to help you:

  • Manage your and your family’s health
  • Prepare for your visit
  • Review costs and payment options
  • Understand your rights
  • And more

Concierge services

Get information on nearby hotels and restaurants, area activities and local transportation services. Call 616.267.1234 or email conciergeservice@spectrumhealth.org.

Amenities

Discover ways we make your visit more comfortable and convenient.

Dining and snacks
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Café Fresh

  • Located on 2nd floor
  • Self-service grab-and-go options: 24 hours a day, seven days a week
  • Hot breakfast and lunch service: Available Monday to Friday

Vending machines

  • Located in main lobby

Patient meals

  • Patients receive breakfast, lunch and dinner in their rooms during scheduled mealtimes. Visitors may use the bedside phone to purchase a meal for room delivery at the same time.
Gift shop
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Find a wide range of products at The Gift Shop at Spectrum Health Big Rapids. Ask us to deliver patient gifts, such as fresh flowers, at no additional charge. Shop online or call 231.796.8691 for store hours.

Hospital chapel
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Visit our multi-faith hospital chapel anytime to reflect, pray, meditate or simply sit in peace. It’s directly across from the emergency department.

Lost and found
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If you lost or found an item at Big Rapids Hospital, call our main phone line, 231.796.8691.

Contact Patient Relations

We value your feedback. Share compliments, concerns and complaints about your experience at Spectrum Health.