Clinical call center

The Spectrum Health clinical call center is designed to enhance physicians' quality of life while supporting their patients' quality of care. We manage more than 100,000 after-hours calls each year for more than 300 physicians statewide and actively work with a local medical advisory board that includes physicians from emergency medicine, family practice, internal medicine, obstetrics and gynecology, and pediatrics. 

Software-based guidelines ensure that all necessary data is captured during a call. The system is backed up daily and is protected by power-failure technology to prevent loss of service and information. All calls are recorded for quality assurance purposes and our pricing is very competitive.